Anyone can occasionally be tone deaf. For others, it’s a chronic condition.
A lot of arrogant bosses have had their true nature caught on video recently. I find it both entertaining, as well as educational.
What it Really Takes to Lead
This is the one characteristic that distinguishes a leader from a manager. Learn what underpins all other leadership skills.
Accounting for Normal People
If you’ve always wondered why bookkeeping never seems logical, or wasted hours looking for old receipts because your accountant said you’re going to owe a penalty … trust me, it’s not you.
Small Stuff: Charging Customers Credit Card Fees
I usually write about larger themes around business growth. But it’s often the small stuff that can hurt you. Charging customers credit card fees is a sure way to piss them off.
Businesses Can’t Do Everything Well
Caution! The following terms may make you feel queasy: Accounting, I.T., H.R. If you’re breaking out in a cold sweat then you’re a business owner.
You Will Piss Off a Customer
If you own a business, you will, inevitably piss off a customer. Learn the best way to handle it when you do.
